Returns & Refunds

Returns

We do not accept returns or exchanges. All sales are final.

Please read all of the item descriptions and details thoroughly and please make sure you are selecting the correct items, variants, and quantities to be purchased!

However, if there is an issue with your order, please do not hesitate to reach out to us → janessadraws.contact@gmail.com

Please include your name, order number, and photo(s) of your order in the email!

 

Refunds

Refunds are not possible once your order has been shipped!

Refunds are only possible for orders shipped with a tracking number if the order shows as "lost" or as "un-trackable"! We will assess potential refunds on a case-to-case basis. 

Please be mindful as we are just a small business. ♡